Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $65 per person 18 and older occupying the apartment. You may pay these online by credit card but a small fee will apply. All application fees are nonrefundable.
How do I apply?
Applications may be found under “floor plans” on our property website, or you can stop in the office during business hours for a paper application.
Which utilities do I pay?
Residents are responsible for paying their own electric bills through Ameren. They are also responsible for water, sewer, and trash in addition to monthly rent.
What is the security deposit?
Security deposits start at $250 and may be up to one full months rent based on your rental and credit criteria.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first and a $50 late fee is assessed on the 6th of every month (including Sundays and holidays). An additional $5 a day is assessed after the 6th until rent is paid in full.
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments. You can also pay rent in person with a cashiers check or personal check.
What kind of pets do you allow? How many pets may I have?
Up to two pets - cats or dogs - are allowed. One pet requires a $300 non-refundable fee, $150 additional deposit, and monthly pet rent of $40. Two pets require a $400 non-refundable fee, $150 additional deposit, and monthly pet rent of $50. Breed restrictions apply, please contact the office.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 45-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 45 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Charter Communications and AT&T are our community cable and Internet providers.
Is renters’ insurance required?
All residents are required to maintain renter’s insurance with at least $100,000 worth of liability coverage. We recommend using ePremium.
Can I grill on the property?
Electric grills may be used on either patios or balconies. Use of charcoal or gas grills is allowed as long as said grill is 15 feet from any building. We also provide various charcoal grills throughout the property.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment. Outside of business hours, you will need to contact a locksmith.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
The location is centrally located in south county. Close to grocery, post office, restaurants. South County Mall is a short 10 minute drive away. We rarely have a maintenance issue, but once reported it is resolved quickly. The pet rent and deposits are pricey.- Anonymous
Thanks heritage ,always prompt to make my repairs- Anonymous
5 Star Review: Staff is nice, maintenance is fast to address an issue, and the grounds are well kept. Would recommend to anyone.- Google Review
5 Star Review: Sidewalks are ALWAYS clean of debris and no cracks. They put down salt immediately before/after snow fall. Prompt service calls. Extremely nice and helpful staff. Neighbors are thoughtful, pick up after their dogs, trash, etc. I feel super safe here. I love this place!- Google Review
5 Star Review: I love it here! I’ve been living here for almost two years and no complaints. It’s a great community and maintenance issues are fixed very quickly. The apartments are clean and it’s in a wonderful location! I would recommend it to everyone.- Google Review
5 Star Review: There are so many great things to say about heritage estates, The location is perfect and super convenient, The place is clean and is great condition, The dog park is great But the number one reason to live here is the staff!!! They actually care! That gives the place a real family feeling. Thank you all- Google Review
5 Star Review: I’ve lived here for a few months and it’s so nice to call it home. It’s peaceful, up to date, and only having 4 apartments to a building really gives me some peace of mind. The few issues I’ve had were addressed within 24 hours and the staff is very genuine.- Google Review
5 Star Review: I feel safe living at Heritage, and maintenance repairs are usually fast and well taken care of. Staff is friendly and there’s plenty of parking. The gym is a little small, but the dog parks are a huge plus, for sure. All in all, I’m happy living here.- Google Review
5 Star Review: We’ve lived here for now a couple of years and have loved it. There is a safe friendly feel about this complex. I’ve been impressed by the quick service they render from their maintenance crew.- Google Review
Love living here. Grounds are kept well. Things get taken care of in very timely manner. Staff is very helpful and friendly. I definitely would recommend it!!- Facebook Review
I love living at heritage estates cause management is really nice and helpful and management is always on time and helpful and nice and love that its so nice and quiet and love the location and the area and my cat loves it to.- Apartment Guide Review
Great apartment community with very knowledgeable staff. I would recommend this place to anyone!- Yelp Review