Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Application fees are $65 per person 18 and older occupying the apartment. You may pay these online by credit card but a small fee will apply. All application fees are nonrefundable.
Applications may be found under Floorplans on our property website, or you can stop in the office during business hours for a paper application.
Residents are responsible for paying their own electric bills through Ameren. They are also responsible for water, sewer, and trash in addition to monthly rent.
Security deposit is $250.
Rent is always due on the first and a $50 late fee is assessed on the 6th of every month (including Sundays and holidays). An additional $5 a day is assessed after the 6th until rent is paid in full.
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to two pets - cats or dogs - are allowed. One pet requires a $300 non-refundable fee, $150 additional deposit, and monthly pet rent of $40. Two pets require a $400 non-refundable fee, $150 additional deposit, and monthly pet rent of $50. Breed restrictions apply, please contact the office.
Resident Questions
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.
We require a 45-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 45 days prior to the lease expiring to provide your written notice.
Yes, Charter Communications and AT&T are our community cable and Internet providers.
All residents are required to maintain renters insurance with at least $100,000 worth of liability coverage. We recommend using ePremium.
Electric grills may be used on either patios or balconies. Use of charcoal or gas grills is allowed as long as said grill is 15 feet from any building. We also provide various charcoal grills throughout the property.
If you are locked out during business hours, you can come to the office to be let back in your apartment. Outside of business hours, you will need to contact a locksmith.
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
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Testimonials
Staff is nice, maintenance is fast to address an issue, and the grounds are well kept. Would recommend to anyone.
- Google Review
Sidewalks are ALWAYS clean of debris and no cracks. They put down salt immediately before/after snow fall. Prompt service calls. Extremely nice and helpful staff. Neighbors are thoughtful, pick up after their dogs, trash, etc. I feel super safe here. I love this place!
- Google Review
I love it here! I’ve been living here for almost two years and no complaints. It’s a great community and maintenance issues are fixed very quickly. The apartments are clean and it’s in a wonderful location! I would recommend it to everyone.
- Google Review
There are so many great things to say about heritage estates, The location is perfect and super convenient, The place is clean and is great condition, The dog park is great But the number one reason to live here is the staff!!! They actually care! That gives the place a real family feeling. Thank you all
- Google Review
I don’t live in the apartments, but I am their neighbor. My house is right next to it. We have never had any problems with this company and it is always exceptionally neat and clean. Recently our little dog got out of our fence and headed for the apartments. We spent 24 hours trying to catch him and the apartment personnel went out of their way to assist us. Outstanding presence in our neighborhood!
- Google Review
I was part of the family who lost a dog who took off into the Heritage Estates apartments. We could not have recovered him without the help of the residents and staff. They went above and beyond to help us.
- Google Review
The office and maintenance staff are always super helpful and accommodating.
- Google Review
Love living here. Grounds are kept well. Things get taken care of in very timely manner. Staff is very helpful and friendly. I definitely would recommend it!!
- Facebook Review
I love living at heritage estates cause management is really nice and helpful and management is always on time and helpful and nice and love that its so nice and quiet and love the location and the area and my cat loves it to.
- Apartment Guide Review
Great apartment community with very knowledgeable staff. I would recommend this place to anyone!
- Yelp Review